How to Work with Clients as a Creative or Web Designer
22 May 2023
These are valid concerns that frequently arise from individuals purchasing online freelance services for the first time. Everyone wants to keep our information safe and away from scams. So, it’s understandable to be nervous about working with someone online, whether it’s through a designer’s website or a freelancing platform like Upwork or Peopleperhour.
How can you help reassure your prospective client that you are a highly competent, skilled designer and are able to successfully complete their project, if you are a freelancer and have faced similar inquiries?
First and foremost, you need to comprehend the client’s required scope of work. Inform them that the more information they are able to provide you with in advance, the better.
Urge the client to list their necessities or explain their undertaking vision in a record or email message. Later on in the project, this might come in handy as a reference point. If anything is unclear, continue your inquiry. Make a clear plan for getting there by thinking about the end result.
It is now your turn to clearly explain the services you will provide once you have a clear understanding of what the client needs. Additionally, be specific about what is not included.
Be upfront about your costs
Inform the client that you charge either an hourly rate, a flat fee, or a combination of the two. Inform them of the estimated number of hours it will take you to complete the task if you work on an hourly basis.
Also, choose your preferred method of payment. Before beginning a project, do you charge 100% up front? Or, will you divide it 50 percent in advance and 50 percent at delivery? Do you require 100% in escrow for each milestone if you are working on a freelancing website?
A retainer or deposit into an escrow account is typically required by the majority of designers, including myself. It is never a good idea to begin working before there is enough money in the bank.
The fact that freelancing websites include built-in payment protection mechanisms for both the client and the freelancer is one of their advantages. When you’re just starting out as a freelance designer, this can help protect you from bad clients, which is very helpful.
Describe your typical process
When a potential client inquires about how to work remotely on a project online, it is because they are unable to envision how it will function. It’s uncharted territory. As a consequence of this, they are reluctant to hire you. As a result, you must provide your customer with a detailed, step-by-step explanation of your typical procedure.
Help the client imagine what it will be like to work with you by painting a picture in their mind. What approach do you take to the process? How will files be delivered? What kinds of documents will you give What if alterations are required in the future? Give them a plan for how you will complete their project successfully.
When working with clients online, it is essential to communicate professionally and clearly. Since the project will be completed entirely remotely, it is absolutely necessary for you to inquire frequently and provide regular updates. Since there won’t be any in-person meetings, you’ll have to rely on other online communication channels.
You can rely on asynchronous communication, such as email or workstream messages on freelancing websites, which is one of the benefits of working online. This means you don’t have to be there with the client at the same time, which is especially helpful when the client is in a different time zone.
In the event that you are not a decent essayist, or then again assuming that your client conveys better verbally, you can without much of a stretch rely upon different devices like Skype, WhatsApp, or Facetime calls. On the other hand, the majority of the time, a project can be completed successfully without ever speaking on the phone.
However, communication involves both parties. As a freelancer, I expect prompt responses to my questions and constructive criticism of my work from my customers. It will be a frustrating experience if the client is incapable of communicating effectively. You should expect responses within a few days, ideally, but not immediately or even the same day. On the off chance that you have been hanging tight for answers from your client, you ought to provoke them with a well disposed suggestion to send you input on your most recent draft.
Scope creep can quickly transform a project from a positive, enjoyable collaborative endeavor into a nightmare. Besides, it can subvert your outsourcing benefits, particularly on a level charge project.
Never agree to do additional work for free, and learn to immediately recognize scope creep. Inform your client in a polite and professional manner that their request was not included in the initial scope of work and will incur additional costs. If you are aware that they have a limited budget, you might offer them two choices for how to proceed: Option A, which is the best choice but is more expensive, or Option B, which is a more budget-friendly option. Give them the option. The client will frequently reconsider once they realize the additional effort required to complete a seemingly straightforward request.
One final point about scope creep: safeguard yourself from the start. At the point when you are arranging your charges for a venture, try to incorporate provisions with respect to your expenses for extra degree work. For instance, you might think about offering a one-time fee for the main scope of work, which includes a predetermined number of revisions, and then charging an hourly rate for any additional revisions.
Provide your customer with useful advice for commenting on project milestones.